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Nature's Select Northern California
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Nature's Select Northern California
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Frequently
Asked Questions

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Below you'll find answers to our most commonly received questions. You may also Contact Us directly and we will be happy to assist.

Nature's Select Northern California

Yes, we do! Here are several ways to save for your rainy day fund: 

  • MULTI-BAG DISCOUNTS – Choose the 60-lb or 120-lb products and save at least $6/bag; the discount is already factored into the price. The more you buy, the more you save!
  • SPREAD THE WOOF referral program - Tell your friends and family about our healthy food and personalized customer service. After your friend receives their second delivery, we’ll thank you with $20 in Kibble Cash (a credit on your Nature’s Select account) valid towards a future order!
  • BULK DISCOUNTS – Receive an additional 10% discount by using coupon code OVER125 for orders over $125 OR if your order is over $325, using coupon code OVER325 will save you an additional 20%.  Buy more, save more!
  • FREE HOME DELIVERY – Any order over $39 is eligible. Enjoy the convenience of letting us bring your pet products to you.
  • MONTHLY SPECIALS – We offer savings on different products, i.e. treats, cookies, bones, etc. every month where you can save 15% - 30%.
  • MONEY-SAVING COMBOS – Not sure what flavor cookie or treat your dog loves more? Try one of our combinations that has a variety of flavors of the same treat. You’ll enjoy a price break and your pup will enjoy an assortment of goodies!
  • CONSTANT KIBBLE – If you consistently order the same products at the same intervals, you would be a prime candidate for our automatic delivery program. We can help you figure out how often you need a reorder, get you set up, and will even give you $5 off or a free bag of Nature’s Select cookies with every Constant Kibble order!

Give one of our friendly Kibble Specialists a call at (916) 480-0900 and we’d be happy to tell you if your address is within one of our specific day routes or serviced by FedEx!

If you need a special delivery on a day other than your regular route day or if it’s after 7:00am on your delivery day please give us a call at 916.480.0900. We will try our best to get the food to you. Another option is to swing by our warehouse located in Sacramento to pick up your order

To avoid a delivery fee, your pre-tax total must be over $45.00. If it’s under $45.00, there will be a $10.00 shipping fee added to your order.

For customers in the San Francisco Bay Area, outlying Sacramento, Central Valley, Sierra Foothills, and Reno/Tahoe Areas, these areas are serviced by FedEx and shipment cut-off timeis 12:00 pm for same day shipment. You should expect to receive your order by 8:00 pm the next day.

FedEx deliveries outside of the above mentioned areas can take 2-3 days to arrive.

For local Nature’s Select deliveries, order online by midnight the night before your regular route day to ensure we load your order on our van. Click here to find out when we’ll be in your area: (ADD LINK).

If you are located in the greater Sacramento area, as long as you place your online order by midnight the day before your regular route day, we can get your order to you the next day! If you need to chat with us to place your order, we’re available in the office until 6:00 pm on weekdays.

If you are serviced by FedEx, as long as you place your order by 12:00 pm we will ship out your order the same day! Your order will be delivered the next day.

Absolutely! Local customers are encouraged to pick up their pet products from our warehouse anytime. It’s always a pleasure putting a face with a voice! You might even be able to meet our Nature’s Select Official Taste Testers, Baxter and Hunter, at the time of your pickup! We’re open Monday – Friday, 8am-6pm, and located at 5760 Roseville Rd, Suite 1, Sacramento, CA 95842. 

We have several ways that are quick, easy, and convenient for you to place your reorder!

  • Place your order online at www.nsnorcal.com
  • Call or text us at (916) 480-0900
  • Send an email to orders@nsnorcal.com
  • LiveChat with us by clicking the “CHAT NOW” blue button on the bottom right of your screen
  • Click on the “One Click Done” reorder link in the reminder email that we send to you when we think you’re running low. This will replicate your last order. It's that simple!
  •  Simply reply back to our reminder email
  •  Set up a Constant Kibble (auto-delivery) order every set amount of weeks for a standing order based on how much kibble you feed and how many bags you consistently purchase

We are open Monday-Friday, 8:00 am - 6:00 pm, throughout the year except for the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

For customers whose orders are shipped via FedEx, orders will not be shipped out or delivered on these holidays. We will always let our customers know about our holiday hours and delivery schedules via our monthly newsletters.

You sure can! If you would like, our Kibble Specialists can review your order history to see if your frequency and the products you order are consistent enough for automatic deliveries. No more worrying about empty food bowls. You’re free to add treats or occasionally change your delivery date before the order is shipped out by simply calling our office or replying to the order confirmation email before the order is shipped.  Plus, you’ll receive either $5 off or a free bag of Nature’s Select cookies with each automatic delivery!

We’re thrilled that you’re singing praises about our healthy, affordable pet food and personalized customer service to your friends, neighbors, bark park buddies, and puppy kindergarten classmates!

 Have your Northern California/Northern Nevada friend either call us at 916.480.0900 or place an online order and use the coupon code WOOF to save 10% off their first order. They will also need to let us know that it was YOU who referred them. After they receive their second delivery, we’ll credit your Nature’s Select account with $20 in Kibble Cash valid on a future order.

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product.

We will accept returns on products within 90 days of the shipment date.  You will be credited for the returned product, less $10 for a pick-up fee. However, the $10 pick-up fee will be waived if you’re exchanging your return for another formula, or if you bring the returned product back to our warehouse, or arrange shipment back to us on your own.

General Questions

We have many ways that are quick, easy, and convenient for you to place your order. Contact us at the method of your choosing! Call, email, text, order online, Live Chat, etc.

Let's find you a Nature’s Select Distributor closest to your area. Click the link below to get started.

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All Nature’s Select products are MADE IN THE USA and have USA sourced ingredients with the exception of our lamb and green mussels which are sourced from New Zealand. All of our formulas exceed AAFCO (Association of American Feed Control Officials) standards.

"USA Made" refers to our product being made here in the United States. "USA Safe" refers to the USA approval of processing for our New Zealand Lamb recipe which has lamb that is sourced from New Zealand. All Nature's Select Recipes are made in the great state of Texas!

Nature’s Select was started by Paul and Diana Cavanaugh in Orange County, CA in 1994. They began with a simple idea… to deliver all-natural pet food to your door, using the freshest and finest ingredients at prices that fit your budget.

READ the label. Avoid inexpensive, less nutritional ingredients and fillers. Corn, wheat, soy, and animal by-products are fillers that lack the nutrition your pets need.

Meat by-products consist of organs and parts not desired for consumption. They can include bones, blood, intestines, lungs, heads, feet, and feathers. We think it’s important to use specific ingredients such as chicken meal or brown rice. That way, you always know exactly what you are getting. When brands use ingredients such as poultry by-products, the ingredients can change from bag to bag. You may get chicken in one bag and turkey in the next.

Changing ingredients suddenly can cause digestive upset. Most fillers can be linked to excessive waste, poor nutritional absorption, and skin problems like excessive scratching and hair loss.

Also make sure there are no chemical preservatives such as BHA (butylated hydroxyanisole), BHT (butylated hydroxytoluene), or ethoxyquin. These preservatives are potentially cancer-causing agents. The long-term buildups of these chemicals in your pet’s body have not been thoroughly studied and may ultimately be harmful.

Read the label! High quality ingredients are essential for a healthy food. The first ingredient should always be a meat or fish protein. Whole meats, whole grains, and natural preservatives are key components of the healthiest pet food. Pay attention to the protein ratio. A pet food with 20-30% protein is ideal. The bag should also be dated for freshness. Every bag of Nature's Select pet food has a "best buy" date stamped onto the back of the bag. It is recommended that the bag is used before that date; however, the food is perfectly safe to feed to your pets after that date, it just loses some potency after that date. It's important to remember that a "best buy" date is not the same as an "expiration date".

All Nature's Select formulas are free from corn, wheat, soy, gluten, and any other processed grain by-products. We have NEVER been challenged on nutrition! At Nature's Select, we have kept our formulas current with the latest nutritional advancements to maintain a high level of nutrition. All Nature's Select formulas are formulated to meet or exceed the nutritional levels established by AAFCO Dog Food Nutrient Profiles.

You can find our feeding instructions in two places. Our feeding instructions are located on the back of every bag of kibble as well as on our website where feeding guidelines for each of our formulas are listed.

A feeding guideline is found on the back of our dog food bags. Here is what it looks like:

Dog Weight & Active Dog Recommended Serving:

10lbs+ = 1/2 - 1 1/2 Cups
25lbs+ = 1 1/2 - 2 1/4 Cups
50lbs+ = 2 1/2 - 3 1/2 Cups
100lbs+ = 3 1/4 - 4 1/2 Cups
125lbs+ = 5 - 7 Cups

Let's keep in mind this is the suggested feeding amount for an active adult dog. The serving size may increase or decrease a bit depending on your dog's physical activity and age. If you are looking to promote weight loss, go with the lesser recommended amount according to weight. If you are looking to increase weight, go with the greater recommended amount.

All of our Nature's Select branded products such as our pet food and treats/biscuits are in fact human grade.
When switching your pet to Nature’s Select food or from one Nature’s Select formula to another, we always recommend a gradual transition. Normal bacteria in the intestine help your pet digest food. A sudden change in diet can result in changes to the number and type of bacteria and their ability to digest food, which can lead to intestinal upset. Therefore, a gradual transition helps your pet’s digestive system adjust to a new food without causing loose stool or an upset tummy. We recommend a transition over a period of 7-10 days. Start with a mixture of 25% new food and 75% old food for 2-3 days. Then switch to a 50/50 blend for another 2-3 days. If the transition is going well, move to 75% new food and 25% old food for another 2-3 days until you are 100% on the new food. If at any time your dog starts to vomit, has loose stool, or appears constipated, slow the rate at which you are switching food.
In general, puppies need to have more scheduled feeding times per day than an adult dog. This is because a puppy’s body is in growth mode, and needs a constant supply of nutrients in order to be healthy. Most puppies will benefit from a diet that has their daily food portion divided into three feedings per day. New puppies, in general, do not eat a lot during their first few days in a new home. This is normal. Once they settle in they will start to eat again.

Nature's Select Products

GMO

We are GMO-free except in the formulas that contain rice. The following products are GMO-free: Select Multi Protein Recipe (Beef, Chicken, Pork), Select Cold Water Recipe (Salmon & Menhaden Fish), and our Grain Free Products (Farm Fresh Recipe, Coastline Catch Recipe, Range Hearty Recipe); all other Nature's Select Products are not GMO-free. However, we do have a complex diversity of ingredients in our products and in such ratios, that the GMO aspect is really very small. As for Nature's Select, we have been and will be prudent in using the finest and safest ingredients from the best sources we have available.


Gluten-Free

Our grain-free products, our canned food products, our Select Multi Protein Recipe and our Select Cold Water Recipe are all gluten-free products. Any pet food product containing “brown rice” would be considered to have gluten.

Since our product is made fresh bi-monthly, we ensure a fresh bag upon every delivery. Our pet food has a shelf life of up to 1 year when kept in an air tight container or bag not exposed to direct moisture or heat.

Our food never sits on our shelves for long. We get our shipments in every two weeks. We use only natural preservatives which is why our shelf life is about 11-12 months based on delivery. Store bought food usually lasts up to 2 years because it contains chemical preservatives. We do not have any chemical preservatives in our Nature's Select Pet Food.

We recommend that you choose a recipe with your pet’s specific health needs in mind. Nature’s Select has nine different recipes to choose from to suit each pet's unique needs. Give us a call or Live Chat with us on our website and one of our Pet Care Advisors will be happy to discuss your pet’s specific needs and help you choose the right recipe.

Although it is a quality ingredient, chicken is about 80% water. After cooking, most of that moisture is lost, reducing the meat content to just a fraction of its original weight. Ingredients on a pet food label are listed in descending order by weight. When you see chicken as the first ingredient in pet food, this is before it’s cooked. Once cooked, the percentage of chicken in the formula is much lower due to the loss of moisture. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken. Chicken meal does not contain by-products such as beaks, feathers, or feet.

Our meals are considered a meat concentrate that contain nearly 300% more protein than fresh chicken, lamb, beef, or salmon. They do NOT include bone or internal organs.

Our Nature's Select poly-bags are BPA Free and #7 classification for recycling; Most neighborhood areas are starting to accept these but it is dependent on where you live. Otherwise, these need to be recycled through a commercial composting facility. Our bag company is currently working on a new resin that will soon make our bags completely recyclable across the board. Most major shopping stores have recycle bins available for our poly-bags and are a certified drop-off area.

Shipping & Returns

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product. Refund policies depend upon your local Nature’s Select Distributor’s discretion.

Let's find you a Nature’s Select Distributor closest to your area. Click the link below to get started.

Find Your Store

"Our 60-pound pit has been eating Nature's Select since he was a puppy. I don't think he's ever had other pet food. He is seven years old now, acts like a puppy still. We love the service -- and the quality of the food. We don't worry about toxic additives. Buster is healthy and energetic; his coat is gorgeous. We owe his pristine health to Nature's Select Pet Food!"

- Catherine L

"If you have a dog, there really isn’t any other logical choice: Nature’s Select Pet Food is the way to go! My dogs have always been finicky about their food but since we switched to Nature’s Select there hasn’t been an issue…I will be a customer for life!"

- Vincent S

"To be honest I really thought we'd only use this pet food the first 6 months to make the breeder happy...but what a pleasant surprise Nature's Select is. When you compare the cost of feeding raw pet food & the amount of prep time that goes into a homemade dog food, there is no comparison! My dogs are happy and so am I."

- Diane B.