Below you'll find answers to our most commonly received questions. You may also Contact Us directly and we will be happy to assist.
Yes, we do! Here are several ways to save for your rainy day fund:
Give one of our friendly Kibble Specialists a call at (916) 480-0900 and we’d be happy to tell you if your address is within one of our specific day routes or serviced by FedEx!
If you need a special delivery on a day other than your regular route day or if it’s after 7:00am on your delivery day please give us a call at 916.480.0900. We will try our best to get the food to you. Another option is to swing by our warehouse located in Sacramento to pick up your order
To avoid a delivery fee, your pre-tax total must be over $45.00. If it’s under $45.00, there will be a $10.00 shipping fee added to your order.
For customers in the San Francisco Bay Area, outlying Sacramento, Central Valley, Sierra Foothills, and Reno/Tahoe Areas, these areas are serviced by FedEx and shipment cut-off timeis 12:00 pm for same day shipment. You should expect to receive your order by 8:00 pm the next day.
FedEx deliveries outside of the above mentioned areas can take 2-3 days to arrive.
For local Nature’s Select deliveries, order online by midnight the night before your regular route day to ensure we load your order on our van. Click here to find out when we’ll be in your area: (ADD LINK).
If you are located in the greater Sacramento area, as long as you place your online order by midnight the day before your regular route day, we can get your order to you the next day! If you need to chat with us to place your order, we’re available in the office until 6:00 pm on weekdays.
If you are serviced by FedEx, as long as you place your order by 12:00 pm we will ship out your order the same day! Your order will be delivered the next day.
Absolutely! Local customers are encouraged to pick up their pet products from our warehouse anytime. It’s always a pleasure putting a face with a voice! You might even be able to meet our Nature’s Select Official Taste Testers, Baxter and Hunter, at the time of your pickup! We’re open Monday – Friday, 8am-6pm, and located at 5760 Roseville Rd, Suite 1, Sacramento, CA 95842.
We have several ways that are quick, easy, and convenient for you to place your reorder!
We are open Monday-Friday, 8:00 am - 6:00 pm, throughout the year except for the following holidays:
For customers whose orders are shipped via FedEx, orders will not be shipped out or delivered on these holidays. We will always let our customers know about our holiday hours and delivery schedules via our monthly newsletters.
You sure can! If you would like, our Kibble Specialists can review your order history to see if your frequency and the products you order are consistent enough for automatic deliveries. No more worrying about empty food bowls. You’re free to add treats or occasionally change your delivery date before the order is shipped out by simply calling our office or replying to the order confirmation email before the order is shipped. Plus, you’ll receive either $5 off or a free bag of Nature’s Select cookies with each automatic delivery!
We’re thrilled that you’re singing praises about our healthy, affordable pet food and personalized customer service to your friends, neighbors, bark park buddies, and puppy kindergarten classmates!
Have your Northern California/Northern Nevada friend either call us at 916.480.0900 or place an online order and use the coupon code WOOF to save 10% off their first order. They will also need to let us know that it was YOU who referred them. After they receive their second delivery, we’ll credit your Nature’s Select account with $20 in Kibble Cash valid on a future order.
Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product.
We will accept returns on products within 90 days of the shipment date. You will be credited for the returned product, less $10 for a pick-up fee. However, the $10 pick-up fee will be waived if you’re exchanging your return for another formula, or if you bring the returned product back to our warehouse, or arrange shipment back to us on your own.
All Nature’s Select products are MADE IN THE USA and have USA sourced ingredients with the exception of our lamb and green mussels which are sourced from New Zealand. All of our formulas exceed AAFCO (Association of American Feed Control Officials) standards.
"USA Made" refers to our product being made here in the United States. "USA Safe" refers to the USA approval of processing for our New Zealand Lamb recipe which has lamb that is sourced from New Zealand. All Nature's Select Recipes are made in the great state of Texas!
READ the label. Avoid inexpensive, less nutritional ingredients and fillers. Corn, wheat, soy, and animal by-products are fillers that lack the nutrition your pets need.
Meat by-products consist of organs and parts not desired for consumption. They can include bones, blood, intestines, lungs, heads, feet, and feathers. We think it’s important to use specific ingredients such as chicken meal or brown rice. That way, you always know exactly what you are getting. When brands use ingredients such as poultry by-products, the ingredients can change from bag to bag. You may get chicken in one bag and turkey in the next.
Changing ingredients suddenly can cause digestive upset. Most fillers can be linked to excessive waste, poor nutritional absorption, and skin problems like excessive scratching and hair loss.
Also make sure there are no chemical preservatives such as BHA (butylated hydroxyanisole), BHT (butylated hydroxytoluene), or ethoxyquin. These preservatives are potentially cancer-causing agents. The long-term buildups of these chemicals in your pet’s body have not been thoroughly studied and may ultimately be harmful.
Read the label! High quality ingredients are essential for a healthy food. The first ingredient should always be a meat or fish protein. Whole meats, whole grains, and natural preservatives are key components of the healthiest pet food. Pay attention to the protein ratio. A pet food with 20-30% protein is ideal. The bag should also be dated for freshness. Every bag of Nature's Select pet food has a "best buy" date stamped onto the back of the bag. It is recommended that the bag is used before that date; however, the food is perfectly safe to feed to your pets after that date, it just loses some potency after that date. It's important to remember that a "best buy" date is not the same as an "expiration date".
All Nature's Select formulas are free from corn, wheat, soy, gluten, and any other processed grain by-products. We have NEVER been challenged on nutrition! At Nature's Select, we have kept our formulas current with the latest nutritional advancements to maintain a high level of nutrition. All Nature's Select formulas are formulated to meet or exceed the nutritional levels established by AAFCO Dog Food Nutrient Profiles.
You can find our feeding instructions in two places. Our feeding instructions are located on the back of every bag of kibble as well as on our website where feeding guidelines for each of our formulas are listed.
A feeding guideline is found on the back of our dog food bags. Here is what it looks like:
Dog Weight & Active Dog Recommended Serving:10lbs+ = 1/2 - 1 1/2 Cups
Let's keep in mind this is the suggested feeding amount for an active adult dog. The serving size may increase or decrease a bit depending on your dog's physical activity and age. If you are looking to promote weight loss, go with the lesser recommended amount according to weight. If you are looking to increase weight, go with the greater recommended amount.
We are GMO-free except in the formulas that contain rice. The following products are GMO-free: Select Multi Protein Recipe (Beef, Chicken, Pork), Select Cold Water Recipe (Salmon & Menhaden Fish), and our Grain Free Products (Farm Fresh Recipe, Coastline Catch Recipe, Range Hearty Recipe); all other Nature's Select Products are not GMO-free. However, we do have a complex diversity of ingredients in our products and in such ratios, that the GMO aspect is really very small. As for Nature's Select, we have been and will be prudent in using the finest and safest ingredients from the best sources we have available.
Our grain-free products, our canned food products, our Select Multi Protein Recipe and our Select Cold Water Recipe are all gluten-free products. Any pet food product containing “brown rice” would be considered to have gluten.
Since our product is made fresh bi-monthly, we ensure a fresh bag upon every delivery. Our pet food has a shelf life of up to 1 year when kept in an air tight container or bag not exposed to direct moisture or heat.
Our food never sits on our shelves for long. We get our shipments in every two weeks. We use only natural preservatives which is why our shelf life is about 11-12 months based on delivery. Store bought food usually lasts up to 2 years because it contains chemical preservatives. We do not have any chemical preservatives in our Nature's Select Pet Food.
Although it is a quality ingredient, chicken is about 80% water. After cooking, most of that moisture is lost, reducing the meat content to just a fraction of its original weight. Ingredients on a pet food label are listed in descending order by weight. When you see chicken as the first ingredient in pet food, this is before it’s cooked. Once cooked, the percentage of chicken in the formula is much lower due to the loss of moisture. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken. Chicken meal does not contain by-products such as beaks, feathers, or feet.
Our meals are considered a meat concentrate that contain nearly 300% more protein than fresh chicken, lamb, beef, or salmon. They do NOT include bone or internal organs.
"Our 60-pound pit has been eating Nature's Select since he was a puppy. I don't think he's ever had other pet food. He is seven years old now, acts like a puppy still. We love the service -- and the quality of the food. We don't worry about toxic additives. Buster is healthy and energetic; his coat is gorgeous. We owe his pristine health to Nature's Select Pet Food!"
"If you have a dog, there really isn’t any other logical choice: Nature’s Select Pet Food is the way to go! My dogs have always been finicky about their food but since we switched to Nature’s Select there hasn’t been an issue…I will be a customer for life!"
"To be honest I really thought we'd only use this pet food the first 6 months to make the breeder happy...but what a pleasant surprise Nature's Select is. When you compare the cost of feeding raw pet food & the amount of prep time that goes into a homemade dog food, there is no comparison! My dogs are happy and so am I."